FAQs
What is this store's return and exchange policy?
Return or Refund (You Choose) Accepted for 30 days.
Do you accept orders placed outside of the US?
We sure do !
How long will it take to receive my order?
It depends on the date of your orders. Our products are made-to-order. Orders made on business days will be processed in the same day, while orders made on the weekend will be processed in the next business day. All orders typically need up to three business days for printing and packaging before it get ready to be shipped. Delivery typically takes no longer than eight working days delivery after manifested (not from the date of your order). Please also note that delivery dates are not guaranteed and may include extra transit time because of unforeseen delays.
WHAT'S DIFFERENCE BETWEEN PLASTIC AND RUBBER?
Plastic cases are made from rigid polycarbonate material, while rubber cases are made from somewhat flexible TPU material. PC material impact resistance is strong, the strength and toughness is very good, whether stress or general throw, as long as you don't try to use it with a stone, it is enough to live a long life, at the same time, the appearance of the transparency is high but it is more easily scratched, while TPU material is known for its bending strength and scratch resistance.
PLEASE EXPLAIN ABOUT THE COLOR OPTIONS, I'M A LITTLE BIT CONFUSED.
The color options refers to the color of the case not the image. The case color is visible on the back and the sides of the case, and looks like a border when viewed from the front. We recommend selecting a color that matches the color of your phone.
MY CASE HAS FINALLY ARRIVED BUT I'M UPSET IT DOESN'T FIT MY PHONE!
Please check your order if it matches the type of your phone. We currently offers phone cases compatible with the most common or international version of smartphones. It may not fit to the specific carrier version phones. Please check and compare your phone model and dimension appropriately before purchasing. All orders that was incorrectly made by customers are not eligible for a return or refund.
If you have been convinced that you have chosen the right model but the case you received doesn't match with your phone, please contact us
MY TRACKING CODE CAN'T BE TRACKED. WHY?
All tracking codes provided may not be tracked immediately. Please allows 1-3 days for tracking code to be live and trackable. Tracking codes can be tracked on USPS (for destinations in the US) or SF e-Parcel website (for destinations outside the US). If you find out that the tracking code cannot be tracked in more than a week, please contact us.
MY PACKAGE NEVER ARRIVED!
It could happen because of several reasons: the destination address is wrong, or the customers didn't answer phone calls from courier, or the courier cannot reach customer's address. All undelivered packages will be returned to us. We will contact all customers of undelivered packages to arrange a reshipment.
We recommend customers to fill out phone numbers on purchases. Phone numbers will be used for delivery purposes only. We promise we won't sell, trade, or using phone numbers for marketing purposes.
Return or Refund (You Choose) Accepted for 30 days.
Do you accept orders placed outside of the US?
We sure do !
How long will it take to receive my order?
It depends on the date of your orders. Our products are made-to-order. Orders made on business days will be processed in the same day, while orders made on the weekend will be processed in the next business day. All orders typically need up to three business days for printing and packaging before it get ready to be shipped. Delivery typically takes no longer than eight working days delivery after manifested (not from the date of your order). Please also note that delivery dates are not guaranteed and may include extra transit time because of unforeseen delays.
WHAT'S DIFFERENCE BETWEEN PLASTIC AND RUBBER?
Plastic cases are made from rigid polycarbonate material, while rubber cases are made from somewhat flexible TPU material. PC material impact resistance is strong, the strength and toughness is very good, whether stress or general throw, as long as you don't try to use it with a stone, it is enough to live a long life, at the same time, the appearance of the transparency is high but it is more easily scratched, while TPU material is known for its bending strength and scratch resistance.
PLEASE EXPLAIN ABOUT THE COLOR OPTIONS, I'M A LITTLE BIT CONFUSED.
The color options refers to the color of the case not the image. The case color is visible on the back and the sides of the case, and looks like a border when viewed from the front. We recommend selecting a color that matches the color of your phone.
MY CASE HAS FINALLY ARRIVED BUT I'M UPSET IT DOESN'T FIT MY PHONE!
Please check your order if it matches the type of your phone. We currently offers phone cases compatible with the most common or international version of smartphones. It may not fit to the specific carrier version phones. Please check and compare your phone model and dimension appropriately before purchasing. All orders that was incorrectly made by customers are not eligible for a return or refund.
If you have been convinced that you have chosen the right model but the case you received doesn't match with your phone, please contact us
MY TRACKING CODE CAN'T BE TRACKED. WHY?
All tracking codes provided may not be tracked immediately. Please allows 1-3 days for tracking code to be live and trackable. Tracking codes can be tracked on USPS (for destinations in the US) or SF e-Parcel website (for destinations outside the US). If you find out that the tracking code cannot be tracked in more than a week, please contact us.
MY PACKAGE NEVER ARRIVED!
It could happen because of several reasons: the destination address is wrong, or the customers didn't answer phone calls from courier, or the courier cannot reach customer's address. All undelivered packages will be returned to us. We will contact all customers of undelivered packages to arrange a reshipment.
We recommend customers to fill out phone numbers on purchases. Phone numbers will be used for delivery purposes only. We promise we won't sell, trade, or using phone numbers for marketing purposes.